Germany: 1–3 business days after your order has been shipped.

EU & Rest of Europe: 2–8 business days after shipment.

All orders are shipped with DHL. You will receive a shipping confirmation with a tracking number via email once your package is on its way.

We currently ship to all EU countries.

Shipping outside the EU is currently not possible.

Shipping is free for orders over €50.

For orders under €50, we charge a flat shipping fee of €2.99.

The tracking number will be sent automatically with your shipping confirmation via email. Please also check your spam folder.

Please note: It can take up to 3 hours for the number to become active and trackable in the DHL system.

If you have not received an email after 24 hours, please contact us at hallo@pureu.de – we will help you immediately.

Cancellations are only possible as long as your order has not yet been shipped.

Once your package is on its way, the order can no longer be cancelled. In this case, you can return the goods within 30 days of receipt using our Happiness Guarantee.

To request a cancellation, please contact us as soon as possible at hallo@pureu.de or via chat.

Changes are only possible as long as the order has not yet been shipped.

Write to us immediately at hallo@pureu.de or in the chat with your order number – we will try to make the change before shipping.

Unfortunately, no changes can be made after shipping.

Yes! After shipping, you will receive an email with your DHL tracking number. You can use this number to track your shipment directly on dhl.de.

Please note that it can take up to 3 hours for the tracking number to become active with DHL.

If you have not received a tracking number, please contact us via chat or at hallo@pureu.de.

We offer a 30-day happiness guarantee: You can return any product within 30 days of receipt – no reason necessary, extensive testing allowed.

Here's how to do it:

• Go to our returns portal: pureu.de/apps/returns
• Enter your order number and email address
• Answer the short questions about your order
• Download your return label and send the package back

Please note: Return shipping costs are borne by the customer.

We are very sorry! Please contact us with a photo of the affected product and your order number in the chat or at hallo@pureu.de.

We will quickly find a solution for you – either by replacing the product or providing a full refund.

Please do not use the regular returns portal for defective or incorrect products – contact us directly.

Once your package has been received in our warehouse, we will check the return and refund the full purchase price within 7 days.

The refund will always be issued to your original payment method (no vouchers).

If you have not received a refund after 7 days, please contact us via chat or at hallo@pureu.de – we will clarify this immediately.

Unfortunately not – points and credit cannot be combined with ongoing sale prices or promotional discounts.

You can choose: either you use the sale price or you redeem your points.

If you have any questions about your current credit, please contact us via chat or at hallo@pureu.de.

This can be due to various reasons:

• The code has already expired
• The code does not apply to the products in your shopping cart (e.g., excluded categories)
• The code has already been redeemed
• There is a technical problem

Send us your code and order number in the chat or to hallo@pureu.de – we will check it immediately for you.

Yes, all PURE U products are made without animal-derived ingredients – confirmed by our PETA seal.

Yes. All our products are vegan and not tested on animals – certified by the PETA seal of approval.

All products are manufactured in Germany in our own production facility under high quality standards.

We're sorry! Please try the color consultation again under different lighting conditions – the result may vary.

If you don't like the product, you can return or exchange it within 30 days using our Happiness Guarantee.

For a personal consultation, please contact us via chat or at hallo@pureu.de – we'll help you find the right shade.

All PURE U. products are made from natural ingredients and contain no: parabens, silicones, phthalates, microplastics, fragrances, synthetic dyes, petroleum, mineral oil, talc, BHA/BHT, propylene glycol, PEG, cyclomethicones, or chemical filters.

If a product is sold out, you'll find a "Notify Me" option on the respective product page – sign up there and you'll be automatically notified as soon as it's back in stock.

You can also ask us directly in the chat or at hallo@pureu.de – we'll be happy to give you an estimate of availability.

The best way to do this is to use our 2-minute color consultation

You will receive your results by email in just a few seconds.

For a personal consultation, feel free to contact us via chat or at hallo@pureu.de – we will help you find the right shade.

It's very simple. Once you've purchased a stick, you have the aluminum stick. When it's empty, you can order a refill, simply pull out the empty contents from the white inner part, and click in the new contents.

The aluminum case lasts a lifetime :)

Yes, all versions fit into your stick. This means you could also click a bronzer into a green blush aluminum case.

You can pay with us using the following payment methods: Maestro, Mastercard, Visa, Paypal, Paypal pay after 30 days, Klarna invoice & instant transfer.

Our support team can be reached via:

• Email: hallo@pureu.de
• Live chat: directly on our website pureu.de

On weekdays (Mon–Fri), we respond within 24 hours. On weekends, we will get back to you on the next business day.